Effective Date: [Insert Date]
Last Updated: [Insert Date]
At We Greens, we carefully prepare and deliver plants, pots, planters and gardening products to help ensure they reach you in good condition.
Our regular delivery operations currently focus on Bhopal and nearby areas. Delivery availability, charges and timelines may vary depending on the product, order quantity and delivery location.
1. Delivery Areas
We currently provide regular delivery primarily across Bhopal and nearby areas.
Before placing an order, delivery availability may depend on:
- Delivery PIN code
- Product availability
- Product size and type
- Order quantity
- Delivery distance
- Transportation requirements
For locations outside our regular service area, please contact us before placing an order.
2. Standard Delivery Charges
Our current standard delivery charges for eligible regular orders are:
Orders below ₹699
₹79 Delivery Fee
Orders of ₹699 or above
FREE Delivery
The applicable delivery charge will be displayed during the ordering process wherever applicable.
Note: This standard delivery structure does not apply to Bulk Orders or orders requiring special transportation.
3. Same-Day Delivery
For eligible Bhopal orders placed before 3:00 PM, We Greens may provide Same-Day Delivery.
Same-Day Delivery is subject to:
- Product availability
- Delivery location
- Successful order confirmation
- Operational capacity
- Traffic conditions
- Weather conditions
- Product preparation requirements
- Other circumstances beyond our reasonable control
Where Same-Day Delivery is available, the applicable delivery information will be displayed or communicated at the time of ordering.
Same-Day Cancellation
Same-Day Delivery orders are not eligible for cancellation.
Please refer to our Cancellation, Return & Refund Policy for complete cancellation conditions.
4. Orders Placed After 3:00 PM
Orders placed after the same-day cut-off may be scheduled for next-day delivery or delivery within 24 hours, depending on the order and delivery location.
For such orders:
- Cancellation, where permitted, must be requested on the same day.
- The cancellation request must be received before the order is processed or dispatched.
- Cancellation after dispatch or on the scheduled delivery day will not be eligible.
5. Delivery Timelines
We aim to deliver orders within the delivery timeline communicated at the time of purchase.
However, delivery times may occasionally vary due to:
- Traffic
- Weather
- Heavy rain
- Road conditions
- Transportation delays
- High order volumes
- Product preparation requirements
- Customer availability
- Incorrect delivery information
- Events beyond our reasonable control
Any delivery timeline shown on the website should therefore be understood as an expected delivery timeline rather than an unconditional guarantee.
6. Delivery of Live Plants
Plants are living products and require careful handling during transportation.
During transit, plants may experience temporary:
- Leaf bending
- Drooping
- Foliage movement
- Minor superficial marks
- Transit stress
These conditions do not automatically indicate that the plant is defective or damaged.
Customers should follow the recommended Plant Care Guide after receiving their plants to allow them to acclimatize to their new environment.
For significant or material damage, please refer to our Cancellation, Return & Refund Policy.
7. Customer Responsibility
Customers are responsible for providing accurate delivery information, including:
- Full name
- Mobile number
- WhatsApp number, where applicable
- Complete delivery address
- PIN code
- Landmark, where useful
- Relevant delivery instructions
We Greens will not be responsible for delays or failed delivery resulting from incorrect or incomplete information supplied by the customer.
8. Receiving Your Order
Customers or an authorized person should be available at the delivery location to receive the order.
Where possible, customers are encouraged to check:
- Product quantity
- Product type
- Visible condition of the package
- Visible condition of the product
For any visible major damage, customers should document the condition immediately and contact We Greens.
9. Delivery Attempts
If the customer is unavailable at the delivery location, our team may contact the customer to coordinate delivery.
Depending on the circumstances, a second delivery attempt may be arranged.
Additional transportation or delivery charges may apply where a failed delivery or re-delivery is caused by customer-related circumstances, where applicable and communicated in advance.
10. Delivery to Apartments, Offices and Commercial Locations
For deliveries to:
- Apartments
- Housing societies
- Offices
- Commercial buildings
- Large premises
- Restricted-access locations
the customer may need to provide appropriate entry instructions or coordinate with security/reception.
If access restrictions prevent delivery, the delivery may need to be rescheduled.
11. Weather and Plant Safety
Because We Greens supplies live plants, extreme weather conditions may affect transportation and delivery.
In situations involving severe weather or conditions that may materially affect the safety or condition of the plants, we may delay delivery until suitable transportation conditions are available.
Where such a delay occurs, our team will communicate the revised delivery arrangement wherever reasonably possible.
12. Bulk Order Delivery
Bulk orders generally start from 50 units.
Bulk orders are handled separately from regular retail deliveries because they may require commercial transportation.
Depending on the order size, transportation may involve:
- Pickup vehicles
- Mini trucks
- Eicher vehicles
- Commercial transport vehicles
- Other suitable vehicles
Bulk Delivery Charges
The standard:
₹79 delivery fee / ₹699 free-delivery threshold
does not apply to Bulk Orders.
Bulk transportation charges will be quoted separately based on factors such as:
- Quantity
- Product type
- Total volume
- Vehicle requirement
- Delivery location
- Loading requirements
- Unloading requirements
- Special handling requirements
The applicable transportation charges will be communicated before the bulk order is confirmed.
13. Bulk Loading and Unloading
For bulk consignments, products may be checked during loading to verify:
- Quantity
- Product selection
- Visible condition
- Packaging/handling requirements
The consignment should also be checked during unloading.
If significant damage is noticed during unloading, it should be reported to We Greens immediately or as soon as reasonably possible.
14. Bulk Transit Damage
For confirmed material damage caused during transportation, the affected plant/product will be eligible for complete replacement, subject to our Cancellation, Return & Refund Policy and applicable Bulk Order Terms.
Examples may include:
- Severe breakage
- Uprooting
- Significant stem or branch damage
- Structural damage affecting usability or expected growth
Replacement will generally apply only to the confirmed affected quantity.
Minor leaf bending, drooping, superficial marks or temporary transit stress will not automatically qualify for replacement.
15. Wholesale Orders
Wholesale orders generally start from 10 units and are handled under separate wholesale purchasing terms.
Wholesale delivery arrangements may vary depending on:
- Quantity
- Product
- Delivery location
- Order requirements
Any special delivery conditions communicated during the wholesale ordering process will apply to that order.
16. Delivery of Large or Special Products
Large pots, planters, heavy products or unusually large orders may require special transportation arrangements.
Additional transportation or handling charges may apply.
Where additional charges are required, they will be communicated before order confirmation wherever reasonably possible.
17. Delivery Outside Regular Service Area
If a customer requests delivery outside our regular Bhopal service area, We Greens may evaluate the request separately.
Additional transportation charges may apply.
Such delivery is subject to:
- Serviceability
- Product suitability
- Transportation availability
- Customer location
- Applicable delivery charges
18. Delayed or Failed Delivery
If an order is delayed due to circumstances beyond our reasonable control, we will make reasonable efforts to complete the delivery at the earliest practical opportunity.
We Greens will not be responsible for delays caused by events such as:
- Natural disasters
- Extreme weather
- Floods
- Road closures
- Traffic restrictions
- Strikes
- Government restrictions
- Transportation disruptions
- Other force majeure events
19. Delivery Confirmation
Delivery may be confirmed through:
- Customer acknowledgement
- Delivery personnel confirmation
- OTP, where applicable
- Photograph or other delivery record
- Other reasonable delivery confirmation methods
20. Order Tracking and Communication
Where tracking or delivery updates are available, customers may receive updates through:
- Phone
- SMS
- Website/order notifications
The availability of a particular communication method may vary.
21. Shipping and Return Policy Relationship
Delivery-related issues involving damaged, defective, wrong or materially mismatched products are governed by our:
Cancellation, Return & Refund Policy
Customers should report eligible issues within the specified reporting period.
22. Changes to This Shipping Policy
We Greens may update this Shipping & Delivery Policy from time to time.
The latest version will be published on this page along with the applicable Last Updated date.
23. Contact Us
For delivery-related questions or assistance:
We Greens
Email: [YOUR EMAIL]
Phone / WhatsApp: [YOUR PHONE NUMBER]
Service Area: Bhopal & Nearby Areas
Please keep your order number ready when contacting us regarding an existing order.