Frequently Asked Questions

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GENERAL QUERIES

What is We Greens?
We Greens is a local plant and greenery brand serving Bhopal and nearby areas. We offer plants, pots, gardening essentials and professional greenery solutions for homes, offices and commercial spaces.
We offer indoor and outdoor plants, pots and planters, gardening essentials, plant installation, corporate green solutions, landscaping, garden setup and gifting options.
We currently serve Bhopal and nearby areas. Product delivery and service availability may vary depending on your location.
Yes, We Greens currently operates as an online-first plant and greenery brand. Plants are sourced locally through our physical nursery in Bhopal.
Yes you can visit out plant sourcing nursery.
You can contact us by phone, WhatsApp or email. For the quickest response, we recommend contacting us on WhatsApp.
Yes. You can contact our team with details about your space, lighting and requirements, and we’ll help you choose suitable plants.

PLANTS & PRODUCTS

What types of plants do you sell?
We offer a range of indoor, outdoor, decorative and other plants suitable for homes, offices, balconies, terraces and commercial spaces.
Yes. We offer different types of pots and planters to complement your plants and spaces.
Yes. Our gardening essentials category includes products designed to help you maintain and care for your plants and garden.
This depends on the specific product. Product pages clearly mention what is included with the plant.
Plant suitability depends on factors such as sunlight, indoor/outdoor location, available space and maintenance requirements. You can check the plant details on the product page or contact us for assistance.
Plants are natural products, so their size, shape, colour and foliage may vary slightly from the product image. We aim to provide healthy plants that closely match the product description.
Availability can vary depending on plant type, season and stock. If a particular plant is unavailable, you can contact us to check its availability.
Yes. We provide wholesale and bulk plant supply options for eligible products. Please contact us for bulk requirements and pricing.

ORDER RELATED

How can I place an order?
You can browse our products, select the product and quantity you need, add it to your cart and complete the checkout process.
Yes. If you need assistance with a product or order, you can contact us through WhatsApp.
If you need to change your order, contact us as soon as possible. Changes may depend on whether the order has already been processed or dispatched.
If you need to cancel an order, please contact us as soon as possible. Cancellation may depend on the order’s processing or delivery status.
You can check your order details through your account/order information. You can also contact us through WhatsApp for assistance.
Once your order is received, we process it and prepare the products for delivery. You’ll receive the relevant order information and updates as applicable.
Yes. You can add multiple products to your cart and place them together in one order.
Yes. For larger quantities or specific plant requirements, contact our team and we’ll help you with the available options.

PAYMENT RELATED

What payment methods do you accept?
Available payment methods are displayed during checkout. You can select the payment option available for your order.
Payments are processed through the payment gateway available on our website. We do not directly store your complete payment card details.
After a successful payment and order placement, your order confirmation will be generated and the relevant details will be shared with you.
Please contact us with your payment/order details. Our team can check the transaction and help resolve the issue.
If your payment fails, you can try the payment again using an available payment method. If money was deducted, contact us so the transaction can be checked.
Order and payment information is provided as applicable after successful order placement.

DELIVERY & SHIPPING

Where does We Greens deliver?
We currently provide local delivery across Bhopal and nearby areas.
Delivery time can vary depending on your location, product availability and order timing. The applicable delivery information is shown during the ordering process or communicated by our team.
Same-day delivery may be available for eligible orders placed within the applicable time window in Bhopal.
Orders placed after the applicable same-day cut-off may be scheduled for delivery the following day or within the applicable delivery window.
Delivery charges depend on the order value and applicable delivery terms. The applicable delivery charge is displayed during checkout.
Orders meeting the applicable free-delivery threshold are eligible for free delivery. The current threshold and delivery charges are shown on the website/checkout.
Delivery timing depends on availability and the delivery schedule for your location. You can mention your preferred timing while contacting our team, and we’ll try to accommodate it where possible.
Yes. You can communicate special delivery instructions to our team, subject to feasibility.
Our delivery team may contact you to coordinate delivery. Please ensure that the provided phone number is reachable.

RETURNS, REPLACEMENT & PRODUCT ISSUES

Can I return a plant after delivery?
Plant returns may depend on the condition of the plant, reason for return and applicable return policy. Please contact us as soon as possible if you have an issue with your order.
Please contact us promptly after delivery and share clear photographs/videos of the plant and packaging. Our team will review the issue and guide you on the next steps.
Contact us as soon as possible with your order details and photographs of the received product. We’ll review the issue and assist you.
Please contact us promptly with your order details and clear photographs of the product and packaging so that our team can assess the issue.
Replacement depends on the product, condition and applicable policy. Once we review the issue, we’ll let you know the available resolution.

PLANT INSTALLATION & SERVICES

What plant installation services do you provide?
We provide plant installation solutions for homes, offices, balconies, terraces, outdoor spaces and commercial properties.
Yes. We can help with plant selection, pots and planters, placement planning and professional installation.
Yes. If you already have plants, you can contact us to discuss your installation and placement requirements.
Yes. We provide greenery solutions for offices, reception areas, workspaces, meeting areas and other workplace environments.
Yes. We can help plan and set up greenery for balconies and terraces based on available space, light and requirements.
Yes. Our landscaping service is designed to transform outdoor spaces into beautiful and functional green areas.
Yes. We provide garden and greenery setup solutions for balconies, terraces, homes and suitable outdoor spaces.
Yes. We provide customized greenery solutions for commercial spaces such as cafés, restaurants, retail spaces, hotels and offices.
Contact us through WhatsApp or our enquiry form and share details about your space and requirements. Our team will understand your needs and guide you further.

CORPORATE & BULK ORDERS

Do you provide corporate plant solutions?
Yes. We provide customized greenery solutions for offices and corporate environments.
Yes. We offer bulk plant supply for eligible products and requirements.
Yes. We can help with plant selection, planters, placement and installation for office interiors.
Yes. We can create customized greenery solutions based on the type and size of your commercial space.
Use our enquiry form or contact us directly through WhatsApp. Select Corporate Green Solutions as your service requirement and share your project details.

WHOLESALE / B2B

Do you offer wholesale plant prices?
Yes. Wholesale pricing is available for selected products and eligible bulk purchases.
The minimum quantity can vary by product. The applicable minimum quantity is displayed for eligible wholesale products.
Yes, depending on availability and the applicable minimum quantities for individual products.
You can browse eligible wholesale products or contact our team directly with your required quantities and plant varieties.

GIFTING

Can I send a plant as a gift?
Yes. Selected plants are available in our gifting collection with dedicated gift options.
Our gift setup includes the plant, a decorative ceramic pot, gift ribbon and greeting card.
Yes. You can provide a personal message with eligible gift products.
Yes. You can browse eligible products in the Gift section and place your order from there.
Yes. You can provide the required delivery details of the recipient while placing the order, subject to the applicable checkout and delivery requirements.

ACCOUNT & WEBSITE

Do I need an account to place an order?
Yes, Account are required. Account requirements may depend on the checkout process. Follow the options available during checkout.
You can update your details through your account where the relevant option is available, or contact us for assistance.
Use the password reset option available on the login page and follow the instructions.
We take reasonable measures to protect the information you provide while using our website. Please refer to our Privacy Policy for complete details.

STILL HAVE A QUESTION?

We’re Happy to Help.

Didn’t find the answer you’re looking for?
Talk to us on WhatsApp or send us your question through our enquiry form. Our team will be happy to help.

REQUEST A BULK ORDER

Have a large requirement for plants or planters? Share your requirements and our team will prepare a customized quote for you.
  • Note: Bulk orders start from 50 units. Final pricing depends on quantity, product selection, availability and delivery location.