Effective Date: [Insert Date]
Last Updated: [Insert Date]
At We Greens, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains what information we may collect, how we use it, when it may be shared, and the choices available to you when you use our website, place an order, contact us, or request our services.
By using the We Greens website, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
We may collect information that you provide directly to us when you:
- Create an account
- Place an order
- Contact us
- Submit an enquiry form
- Request a quote
- Request a bulk or wholesale order
- Request a service
- Contact us through WhatsApp, phone or email
- Subscribe to communications or offers
Depending on how you interact with us, this may include:
Personal Information
- Full name
- Mobile number
- WhatsApp number
- Email address
Delivery Information
- Delivery address
- City
- State
- PIN code
- Landmark
- Delivery instructions
Order Information
- Products purchased
- Product quantity
- Order value
- Order number
- Order status
- Delivery details
- Transaction-related information
Service Enquiry Information
For enquiries relating to our greenery services, we may collect:
- Service required
- Type of space
- Location/area
- Project requirements
- Preferred contact method
- Preferred contact time
- Other information voluntarily provided by you
Wholesale and Bulk Order Information
For wholesale or bulk enquiries, we may collect:
- Product requirements
- Approximate quantity
- Delivery location
- Business/project information, where voluntarily provided
- Special requirements
- Contact information
2. Payment Information
Payments made through our website may be processed by third-party payment gateways.
We Greens does not intend to store complete payment-card information such as:
- Full card number
- CVV
- Banking passwords
- UPI PIN
on its own systems.
Payment information may be processed directly by the relevant payment service provider according to its own security practices, terms and privacy policy.
3. How We Use Your Information
We may use your information for purposes including:
- Processing and fulfilling orders
- Delivering products
- Confirming payments
- Providing order updates
- Providing customer support
- Processing eligible cancellations, replacements and refunds
- Responding to enquiries
- Preparing quotations
- Providing plant installation and other services
- Processing wholesale and bulk requirements
- Maintaining customer and order records
- Improving our website and services
- Preventing fraud and misuse
- Maintaining website security
- Complying with applicable legal and regulatory requirements
- Sending promotional communications where permitted and applicable
We use information only for purposes reasonably connected with our business operations and your interaction with We Greens.
4. WhatsApp, Phone and Email Communication
If you contact We Greens through WhatsApp, phone, email or another communication channel, we may use the information you provide to:
- Respond to your enquiry
- Provide customer support
- Discuss your order
- Provide delivery updates
- Provide quotations
- Coordinate services
- Resolve order-related issues
Third-party communication platforms may independently process information according to their own privacy policies and terms.
5. Cookies and Similar Technologies
Our website may use cookies and similar technologies to support:
- Shopping cart functionality
- Login/session functionality
- Website security
- Website performance
- Analytics
- User experience
- Marketing, where applicable
Cookies may help us understand how visitors use our website and improve its functionality.
You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.
6. Website Usage Information
When you visit our website, certain technical information may be collected automatically, depending on the technologies and services we use.
This may include information such as:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Approximate usage information
- Referral information
- Website interaction data
Such information may be used for security, analytics, performance monitoring and website improvement.
7. Sharing of Information
We may share necessary information with trusted third-party service providers where required to operate our business and provide services to you.
These may include providers involved in:
- Payment processing
- Delivery and logistics
- Website hosting
- Website maintenance
- Customer communication
- Analytics
- Security
- Technical support
- Marketing services, where applicable
We only intend to share information that is reasonably necessary for the relevant purpose.
8. We Do Not Sell Personal Information
We Greens does not intend to sell your personal information as a standalone commercial product.
We may, however, use selected service providers and technology platforms to support legitimate business activities such as payment processing, delivery, analytics, communication and marketing, subject to applicable requirements.
9. Third-Party Services and Links
Our website may use or link to third-party websites, platforms and services.
Examples may include:
- Payment gateways
- Social media platforms
- Analytics services
- Delivery/logistics providers
- Other technology services
When you interact directly with these third parties, their own terms and privacy policies may apply.
We Greens is not responsible for the privacy practices of third-party websites or services that we do not control.
10. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, loss, alteration or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
You should also take reasonable steps to protect your account credentials, devices and personal information.
11. Data Retention
We may retain personal information for as long as reasonably necessary for purposes including:
- Order processing
- Customer support
- Accounting
- Taxation
- Business records
- Refund/replacement processing
- Dispute resolution
- Fraud prevention
- Legal or regulatory compliance
- Other legitimate business purposes
The retention period may vary depending on the type and purpose of the information.
12. Marketing Communications
Where permitted and applicable, we may send information about:
- New products
- Offers
- Discounts
- Gardening products
- Services
- Events
- Other We Greens updates
You may request to stop receiving promotional communications.
However, transactional communications that are necessary for an order or service, such as payment confirmation, delivery updates or customer-support communications, may continue where necessary.
13. Information Accuracy
We request that customers provide accurate and updated information when placing orders, creating accounts or submitting enquiries.
If your contact or delivery information changes, please inform us where necessary to help us provide our services correctly.
14. Children’s Privacy
The We Greens website is not intended to knowingly collect personal information from children without appropriate authorization.
If we become aware that personal information has been submitted by a child in circumstances where collection is not appropriate, we may take reasonable steps to address the situation.
15. Your Privacy Requests
You may contact us regarding privacy-related questions or requests concerning your personal information.
Depending on the applicable law and circumstances, you may request information or assistance regarding the processing of your personal data.
Please contact:
Email: [PRIVACY EMAIL]
Phone / WhatsApp: [PHONE NUMBER]
We may need to verify your identity before processing certain requests.
16. Consent and Withdrawal
Where processing of personal information is based on consent, you may withdraw that consent where applicable.
Withdrawal of consent may not affect processing that is:
- Required to complete an order;
- Necessary to provide a requested service;
- Required for legal compliance;
- Necessary for legitimate operational purposes where permitted by applicable law.
Withdrawal of consent may also affect our ability to provide certain services or features.
17. Data Protection and Legal Compliance
We aim to process personal information in accordance with applicable data-protection and privacy laws and regulations.
Our privacy practices may be updated as applicable legal and regulatory requirements evolve.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
- Changes in our business;
- Changes in technology;
- Changes in our services;
- Changes in applicable legal requirements.
The latest version will be published on this page with the applicable Last Updated date.
19. Contact Us
If you have questions, concerns or requests relating to this Privacy Policy or the handling of your personal information, please contact:
We Greens
Email: [PRIVACY EMAIL]
Phone / WhatsApp: [PHONE NUMBER]
Service Area: Bhopal & Nearby Areas