Effective Date: [Insert Date]
Last Updated: [Insert Date]
We Greens provides professional greenery solutions for homes, workplaces, commercial spaces and outdoor areas. Our services may include Plant Installation, Corporate Green Solutions, Landscaping, and Garden & Greenery Setup.
These Service Terms explain the general conditions applicable to our project-based services.
1. Scope of Services
Depending on the selected service and agreed project requirements, We Greens may provide:
- Plant selection and recommendation
- Plants and planters
- Placement planning
- Plant installation
- Garden setup
- Greenery arrangement
- Landscaping work
- Corporate greenery solutions
- Other agreed project-specific work
The exact scope of a project will be based on the quotation, proposal or other written confirmation provided for that project.
2. Project Quotation
Before starting a project, We Greens may provide a quotation based on the requirements discussed with the customer.
The quotation may include:
- Products
- Plants
- Pots and planters
- Installation
- Labour
- Transportation
- Materials
- Other agreed requirements
The final cost will depend on the agreed scope of work.
3. Changes to Project Requirements
If the customer requests changes after the project has been confirmed, the changes may affect:
- Project cost
- Materials
- Plant selection
- Quantity
- Timeline
- Installation requirements
Any significant change may be separately discussed and approved before implementation.
4. Project Duration
The expected project duration will depend on the size and scope of the project.
Where a specific completion timeline has been agreed, We Greens will make reasonable efforts to complete the project within that timeline.
The timeline may be affected by:
- Product availability
- Plant availability
- Site readiness
- Weather
- Transportation
- Customer-requested changes
- Unforeseen site conditions
- Circumstances beyond our reasonable control
5. Site Readiness
The customer is responsible for ensuring reasonable access to the project site.
Where applicable, the site should be ready for:
- Delivery
- Installation
- Plant placement
- Planter placement
- Landscaping work
- Movement of materials and equipment
Any site-specific restrictions should be communicated to We Greens before work begins.
6. Plant Condition During the Project
During an active project, We Greens will take reasonable care of plants and other materials supplied and installed as part of the agreed project.
If a plant is found to be damaged, defective or otherwise unsuitable during the active project period, We Greens may assess the condition and, where reasonably possible, take appropriate corrective action.
This may include replacement of the affected plant where replacement is reasonably possible and applicable to the agreed project scope.
7. Replacement During the Project
Where a plant supplied and installed as part of an ongoing project becomes damaged or unsuitable during the agreed project execution period, We Greens may replace the affected plant where:
- The issue is reasonably attributable to the project execution or supplied plant condition; and
- Replacement is practical; and
- The replacement falls within the agreed project scope.
Replacement will generally apply to the affected plant rather than the entire project.
8. Project Completion
A project will be considered completed when the agreed scope of work has been substantially completed and the greenery setup, installation or landscaping work has been handed over to the customer.
The customer may inspect the completed work and communicate any immediately apparent issue relating to the agreed scope.
9. After Project Completion
After the project has been completed and handed over, the ongoing condition and maintenance of the plants and greenery will depend on the environment and care provided at the site.
Any deterioration, damage, plant health issue or other change occurring after project completion and handover will generally fall outside the project’s execution responsibility.
The customer will be responsible for the ongoing care and upkeep of the plants and greenery after handover.
10. Plant Replacement After Project Completion
Replacement of plants after project completion is not automatically included in the completed project.
Where a plant requires replacement after handover, the requirement may be evaluated separately based on the circumstances and any specific terms agreed for the project.
11. Natural Plant Changes
Plants are living products and may naturally experience:
- Leaf loss
- Yellowing leaves
- Growth changes
- Seasonal changes
- Flowering changes
- Drooping
- Pest-related issues
- Environmental stress
Such changes may occur due to site conditions and ongoing care and do not automatically indicate a defect in the installation or project.
12. Customer Care After Handover
After project completion, customers should provide appropriate care according to the requirements of the plants installed.
This may include:
- Appropriate watering
- Suitable light
- Soil care
- Fertilization where required
- Pruning
- Pest monitoring
- Suitable environmental conditions
Plant performance after handover may depend significantly on these factors.
13. Site and Environmental Conditions
Plant performance may be affected by:
- Sunlight
- Temperature
- Humidity
- Rain
- Soil conditions
- Air quality
- Indoor/outdoor environment
- Water quality
- Pest exposure
- Seasonal changes
These factors may be outside the control of We Greens after project completion.
14. Customer-Requested Plant Selection
Where a customer specifically requests a particular plant, variety, size, colour or design, the availability and suitability of that selection may depend on current stock and site conditions.
Where We Greens identifies a significant suitability concern, we may recommend an alternative.
15. Landscaping and Garden Projects
For landscaping and garden projects, the final appearance may naturally change as plants grow and develop.
The project is considered based on the agreed design, installation and scope at the time of completion.
Natural growth after completion may change the appearance of the space over time.
16. Corporate and Commercial Projects
For corporate and commercial projects, the customer or site management team is responsible for providing appropriate access and maintaining suitable site conditions after project handover.
Any additional work requested after completion may be treated as a separate requirement.
17. Additional Work After Completion
Any work requested after the agreed project has been completed may be separately evaluated.
This may include:
- Additional plants
- Plant replacement
- Relocation
- Additional installation
- Additional landscaping
- New planters
- Changes to the original setup
Any applicable cost will be communicated before the additional work is undertaken.
18. Project Handover
At project completion, We Greens may provide the customer with relevant information regarding:
- Installed plants
- General plant care
- Placement
- Product details
- Other relevant recommendations
The customer is encouraged to follow the provided care guidance after handover.
19. Project Delays
We Greens will make reasonable efforts to complete projects within the agreed timeline.
However, delays may occur due to:
- Weather
- Plant availability
- Material availability
- Transportation
- Site access
- Customer-requested changes
- Unforeseen site conditions
- Force majeure events
20. Force Majeure
We Greens will not be responsible for delays or inability to perform caused by circumstances beyond reasonable control, including:
- Natural disasters
- Extreme weather
- Floods
- Fire
- Transportation disruptions
- Government restrictions
- Strikes
- Other unforeseen events
21. Service Payments
Payment terms for a project will be communicated in the applicable quotation or project agreement.
Depending on the project, payment may involve:
- Advance payment
- Milestone payment
- Balance payment upon completion
The applicable payment schedule will be communicated before project confirmation.
22. Cancellation of Services
Once a project has been confirmed and materials, plants, labour or transportation have been arranged, cancellation may be subject to the terms communicated in the project quotation or agreement.
Any advance payment already used towards procurement, preparation, transportation or other project expenses may be treated according to the agreed project terms and applicable law.
23. Relationship with Other Policies
Product-related matters are governed by our:
Cancellation, Return & Refund Policy
Delivery matters are governed by our:
Shipping & Delivery Policy
General plant-related information is covered by our:
Disclaimer and Plant Care Guide
These policies should be read together where applicable.
24. Changes to Service Terms
We Greens may update these Service Terms & Maintenance Policy from time to time.
The latest version will be published on this page with the applicable Last Updated date.
Project-specific terms agreed in writing may apply to the relevant project.
25. Contact Us
For service-related enquiries:
We Greens
Email: [YOUR EMAIL]
Phone / WhatsApp: [YOUR PHONE NUMBER]
Service Area: Bhopal & Nearby Areas